My job is to ensure that our clients our delighted by our services and that we constantly strive to deliver the maximum value as RBN. As VP of Client Engagement, I get involved right from the Sales Cycle with the customer through project delivery, closure and subsequent potential transition to the MSP team.
What makes this exciting is that every client situation is unique — our clients have different objectives and constraints that demand innovative solutions. We are fortunate at RBN that we can bring to bear our diverse skillsets through the Cloud Development LifeCycle (CDLC) to ensure we are meeting our client’s needs.
My career in IT has encompassed Software Product Development, Technology Consulting and, most recently, Corporate IT at a Fortune 10 firm. I started my career working as a Software Engineer at Digital Equipment Corporation (Maynard, Mass.) and, since then, my career has taken me to stints in Atlanta, London, Italy, Toronto, India and Detroit!
As an IT professional, our challenge is to stay abreast of the latest trends in technology and ensure our skillsets are keeping up. This was my main driver in joining RBN — I think everyone realizes that the benefits of Public Cloud are strongly compelling and that this will be the dominant paradigm of how IT services get delivered in the future.
The most important thing for me is ensuring that we have a culture of customer focus and teamwork. Obviously, no business can run without customers, so that is priority #1. Secondly, IT is a team sport — we are out our best when we become “greater than the sum of our parts” by excellent collaboration, communication and working together as one.
The flexibility that my work environment offers. I have a long commute and typically work one day from home — with our collaboration tools this works out just as productive. Also, I enjoy the fact that our employees have diverse interests and eclectic backgrounds.
I’m the guy at the office known for vegetarian cuisine, gourmet coffee and being the only tie-wearer!
I would love to get “my hands dirty” and be a Cloud Solutions Engineer!
Learn, get certified, get experience!
Calm, professional, and organized!
All of our projects have been unique experiences. In terms of recent engagements that comes to mind, we worked on cloud-enabling a company for accelerating the development of their autonomous driving technology. It was really interesting to have a front row seat to something that is dramatically going to affect how we look at vehicle-based mobility over the next couple of decades!
“Dr. Strange” — I would play the title role to work against the forces of the “server huggers” to herald the new age of ubiquitous, free computing, networking and storage. Benedict Cumberbatch would be my actor of choice!
I like to travel with the family. I also enjoy photography and especially nature photography.
I generally listen to archival music — private recordings of musical performances in intimate settings when the artiste is not putting on a commercial show as much as just sharing their art as a musician.
Invest in stock of the internet giants (Amazon, Google, etc)!